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Have a not-so-Frequently Asked Question? Our Customer Care team is here to help. Email us at and we'll do our best to get back to you within 48 hours.

Need assistance with an order? Need assistance with an order? You can find our amazing Care Team —Jeffery, Sarah, and Ryan — at They'll do their very best to respond to your email within 48 hours and offer all the assistance that they're able to.

Can’t handle looking at the computer for one second more? Let’s talk on the phone! We do our best to answer the phone between 9am-5pm EST, Monday through Friday. If we’re away from the desk or with another customer, please go ahead and leave a voicemail and we’ll get back to you as soon as we’re able. Call us at 828-237-7200

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Are you looking to source durable, beautiful pottery for your restaurant, bar, hotel, or cafe? Send an email to for more information.

Do you need to send multiple gifts on behalf of your company or organization? Reach out to for next steps.

If you have questions about community partnerships and donations please fill out this form, or email!

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